FAQ

Learn how to use the platform and basics around FROs (Fixed Return Options) & FX/CFD trading. Please contact support if you have further questions.


Trading FROsThe basics

What kind of returns (income) can I make with FROs?

FROs traders earn percentages on their returns. While different FROs brokers return amounts vary, Pro X Finance™ offers some of the most favourable return amounts available: 70%- 85% return when the chosen options expires ‘in the money‘. On a selection of available options, Pro X Finance™ will refund a percentage of the invested amount even if the option expires ‘out of the money’.

Underlying Assets are internationally traded financial properties and resources including currencies, indices, stocks and commodities. Traders who want to learn more can visit the Asset Table for further information.

Pro X Finance™ offers our traders three instrument types to make the most of their investment opportunities:

• High/Low
• Touch/No Touch
• Boundary
• 60 Second Trades

Each instrument is designed to help different types of investors use a wide variety of strategizing to succeed in trading FROs.

Target prices are the purchase amount at which Pro X Finance™ is willing to sell the option. These amounts are predetermined by Pro X Finance's™ market analyses, based on the most current data available. Traders can opt to buy an option above or below the target price depending on the way that they anticipate the asset is likely to move.

The expiry time is the specific hour and date when the time allotted for estimating the direction of an asset’s market value closes. The expiry time is automatically displayed to Pro X Finance™’s traders and adjusts to their time zone accordingly.

The expiry level is the Underlying Asset’s market value at the expiry time. The level determines whether the option expired ‘in the money’ or ‘out of the money’. For further explanation on exactly how the expiry level is calculated please visit the Expiry Calculation page.

Once a trader invests in an option he/she has a gap of three minutes after opening the trade to until five minutes before the options expiry to close it.

An option which expires “in the money” is one which has met the trader’s estimated conditions. Likewise, an option which expires “out of the money” is one that has not met the traders estimated conditions.

If an option expires at the target price, which is possible for a High/Low or Boundary Instruments, 100% of the initial investment will be returned by Pro X Finance™ to the trader.

The minimum amount a trader can invest in an option with is 25 EURO, USD or GPB. The maximum amount is 25000 EUR, USD or GPB.

There is no limitation placed on the number of options that can be purchased at any particular time. However, there is an ‘exposure limit’ of 100,000 USD, EUR or GBP per asset.


Deposits & WithdrawalsCommercial process and funding

What currency can I deposit?

It is possible to deposit at Pro X Finance™ in EUR, USD and GBP. The trading currency is selected as part of the registration process and once selected cannot be changed.

The minimum deposit to start trading is 250 USD, EUR or GBP.

No deposit is required in order to complete the registration process. However in order to begin trading FROs with Pro X Finance™ the minimum initial deposit of 250 USD, EUR or GBP needs to be made.

It is possible to make deposits with Pro X Finance™ with EUR, USD or GBP. The trading currency is selected as part of the registration process and once selected cannot be changed.

No deposit is required in order to complete the registration process. However, to begin trading FROs with Pro X Finance™ the minimum initial deposit of 250 USD, EUR or GBP needs to be made.

All requests for withdrawals will be sent to the same account used to make the initial deposit. If there are problems doing so, Pro X Finance™ will process the withdrawal by wire transfer to a bank account with the name of the account holder. For in-depth details regarding how to make a withdrawal please refer to our banking page.

The minimum withdrawal amount is 100 USD, EUR or GBP. Pro X Finance™ provides traders with one withdrawal per month that is exempt from commission fees. Any additional withdrawal within the same month will be charged a fee of 30 USD, EUR or GBP per withdrawal.

There are no limits on the amount a trader can deposit. The minimum investment amount for a single option is typically 250 USD, EUR and GBP.


My AccountHow accounts work

What happens if I lost or forgot my password?

If you forget or lose your password you can go to the password retrieval page and follow the simple steps there. Your password will be sent to the email you indicate provided it matches your registered email address.

Forgot your username? Please contact our Customer Services team by phone or by email: support@proxfinance.com

If your address, or other personal details, have changed please login to your account and update your details online. Alternatively you can contact the customer service team for assistance.

Your account balance and completed transaction history is available in the “My Account” section accessible to registered users.


Pro X Finance™ ServicesGeneral Information

Is Pro X Finance™ a scam?

No, Pro X Finance™ is not a scam or a ‘con’ in anyway. At Pro X Finance™ we take great pride in not only ensuring a secure platform, backed by TechFinancials, but that all our services are reliable. Our Security and Privacy policies, alongside our professional customer support team, act as testaments to Pro X Finance™ dedication to our traders.

For questions regarding trading with Pro X Finance™ please feel free to contact our customer care centre.

Any standard PC with an internet connection may be used with Pro X Finance™ and no additional software download is required onto your computer in order to start trading. Pro X Finance™ recommends usage of Internet Explorer (IE7.0, IE8.0), FireFox (v3.5, v3.6) or Google Chrome (v4.0) as the internet browser. Java script must be enabled to trade in our site.

For any questions or concerns please feel free to contact our technical support centre.


Early ClosureClosing positions information

Introduction

Pro X Finance™ trading platform allows open positions to be closed out prior to the scheduled expiry time.

All open positions are listed in the “My Open Trades” section situated on the right hand side of Trade window. Click on the asset name to open the trading slip and view the return available for early closure. Simply click on the close button and the option will expire with this return.

The following terms are used by Pro X Finance™ to calculate values for closing positions prior to the scheduled expiry time:

• Market Price: The last known market price as calculated from Bid, Ask and Last Trade prices quoted by Data Provider.

• Time to Expiration: The time left until the position reaches the scheduled expiry time.

• In the Money: see “In the Money” section below.

• Out of the Money: see “Out of the Money” section below.

Instrument Type of Option Parameter Change
All All Time to Expiry Shortens
High/Low High Market Price Increases
High/Low Low Market Price Decreases
One Touch No Touch Market Price Moves away from touch value
Boundary In Bound Market Price Moves towards the middle of the boundary formed by the upper and lower target values
Boundary Out Bound Market Price Moves away from the edges of the boundary formed by the upper and lower target values

Decrease in close value

The following parameters will always decrease the early close value for positions currently “in the money”:

Instrument Type of Option Parameter Change
High/Low High Market Price Decreases
High/Low Low Market Price Increases
One Touch No Touch Market Price Moves towards the touch value
Boundary In Bound Market Price Moves towards the edge of the boundary formed by the upper and lower target values
Boundary Out Bound Market Price Moves towards either edge of the boundary formed by the upper and lower target values

Increase in close Value

The following parameters will always increase the early close value for positions currently “out of the money”:

Instrument Type of Option Parameter Change
High/Low High Market Price Increases
High/Low Low Market Price Decreases
One Touch Touch Market Price Moves towards the touch value
One Touch No Touch Market Price Moves away from touch value
Boundary In Bound Market Price Moves towards the boundary formed by the upper and lower target values
Boundary Out Bound Market Price Moves towards the edges of the boundary formed by the upper and lower target values

Increase in close Value

The following parameters will always decrease the early close value for positions currently “out the money”:

Instrument Type of Option Parameter Change
High/Low High Market Price Decreases
High/Low Low Market Price Increases
One Touch Touch Market Price Moves away from touch value
One Touch No Touch Market Price Moves towards the touch value
Boundary In Bound Market Price Moves away from the boundary formed by the upper and lower target values
Boundary Out Bound Market Price Moves towards the edges of the boundary formed by the upper and lower target values

Close position functionality is not available at the following times:

For a certain time after the position is purchased (typically 5 minutes)

From the no more trades time (5-7 minutes before the expiry time when trading is not allowed)

In addition Pro X Finance™ reserves the right to suspend the early closure functionality at any time.


Expiry CalculationHow trade expirations work

Terminology

The following terms are used by Pro X Finance™ to calculate expiry rates for:

Bid Price – The last known price prior quoted by Data Provider for selling an asset prior to the option expiry time.

Ask Price – The last known price prior quoted by Data Provider for buying an asset prior to the option expiry time.

Last Quoted Index Price – Last quoted price by Data Provider for an Index prior to the expiry time.

In the event that there is no pricing data received 60 seconds prior to the expiry time then the data will be taken as the first quotation received after the expiry time.

Expiry levels are calculated by Pro X Finance™ as follows:

Type Expiry Level Formula
Indices The last quoted index price that appears in the Data Provider field at the expiry time
Currency The sum of the bid and ask price / 2
Stocks The sum of the bid and ask price / 2
Commodities The sum of the bid, ask prices / 2

Historical data adjacent to the expiry level of every traded option can be accessed by clicking on the option expiry price accessible from the trade history section. Historical data is available for 7 days from expiry. If you require older data please contact customer support.

Pro X Finance™ is providing an aggregated data feed based on data supplied by the leading data providers in the financial industry.


BankingHow banking works

Introduction

In order to deposit funds to your Pro X Finance™ account you must be registered as a customer of Pro X Finance™. Funds may be deposited by accessing the banking page from the main menu bar. You will need to be logged in to access this section.

In order to make a deposit the deposit method from the left side of the deposit window must be selected. All the mandatory details (marked with a star) must be entered in the deposit form and the process completed by clicking on the Deposit button.

If you deposit with a credit or debit card, a successful deposit will be acknowledged by the system and your balance automatically updated. All other deposit methods require the funds to be received by Pro X Finance™ before your balance is credited.

The maximum deposits accepted by Pro X Finance™ are as follows:

Daily Limit: 5,000 USD, EUR or GBP depending on the trading currency.

Weekly Limit: 20,000 USD, EUR or GBP depending on the trading currency.

Monthly Limit: 80,000 USD, EUR or GBP depending on the trading currency.

Pro X Finance™ reserves the right to change these limits without prior notice and to request proof of ID in the event of substantial deposits.

The currency deposited is determined by the base currency selected at registration. This parameter is fixed for each user account and cannot be changed after the account was funded for the first time.

Pro X Finance™ currently accepts payments from the following credit cards:

• Visa
• Visa Electron
• Mastercard
• Mastercard Debit
• Dinners Club
• Maestro International
• JCB
• Carte Bleue
• Dankort
• CartaSi
• Laser
• Discover

Pro X Finance™ also offers a fast bank wire transfer service. Please contact your account manager for further details.

Minimum deposit is 500 USD, EUR or GBP depending on your trading currency. Confirmation of a wire transfer may take up to 5 days.

Pro X Finance™ is able to accept deposits using the following methods:

• Credit Card or Debit Card
• Wire Transfer from your bank account
• Liberty Reserve
• MoneyBookers

For full details please see our banking page. Please note the following:

1) We are unable to accept funds from any source other than the account holders own funds.
2) Account balances will only be updated on receipt of the funds by Pro X Finance™.

Pro X Finance™ reserves the right to request documentation from customers with substantial deposits. This documentation is used for account verification purposes only and is maintained by Pro X Finance™ as encrypted data in a secured environment.

Verification is required at two levels:

• Customer verification documents required: Passport or national identification card together with a current valid utility bill.

• Credit Card verification documents required: Copy of both sides of credit card displaying the last four digits of the card and the expiry date.

• Customers not providing documents requested may be prevented from depositing further and/or trading.


WithdrawalsHow withdrawals work

Introduction

In order to withdraw funds you must have the requested funds in your account. Withdrawal requests may be made by accessing the banking page from the main menu bar. You will need to be logged in to access this section.

Withdrawals will always initially be made back to the original deposit source. Money that cannot be paid to the funding source will be transferred to a bank account held in the name of the account holder.

Withdrawals may result in cancellation of customer bonuses awarded by Pro X Finance™ which have not been wagered and converted to part of the trading balance.

Withdrawals will only be made to accounts that have completed the verification process.

The withdrawal section of the Banking page may be accessed by selecting the withdrawal tab from the Banking Page Menu.

Step 1: Enter the amount for withdrawal and then click on the next button.

Step 2: This step is dependent upon the withdrawal method. If all the requested amount can be returned to a credit card then all that is required is to click on the withdraw button to complete the process.

In the event that the requested amount requires a supplementary withdrawal method (e.g. wire transfer) other than return to the depositing credit card then click on the next button to continue, enter the wire details and then click on the withdraw button to complete the process.

Withdrawals are only allowed in the trading currency selected as part of the registration process.

Requests for withdrawal will be processed by Pro X Finance™ back to the original fund source. Withdrawals will be processed to the funding credit or debit card, bank account, Liberty Reserve account or MoneyBookers accounts used to deposit funds.

Withdrawals on deposits made by Western Union or MoneyGram will be paid by a wire transfer to a bank account held in the name of the depositing customer.

In a case where the value of a withdraw request to a credit card exceeds the value of the amount deposited by credit card, the remaining value will be transferred by wire transfer to a bank account held in the name of the depositing customer. See Supplemental Wire Withdrawal section.

In order to comply with anti-money laundering policies, Pro X Finance™ requires all accounts to be verified before first time withdrawal. Customers will be notified by Email regarding documentation required. Withdrawals will not be processed on accounts that are not completely verified.

In the event that a requested withdrawal exceeds the amount deposited through the deposit method, the balance of the withdrawal will be transferred by wire transfer. The normal minimum value for a supplemental wire withdrawal is 100 USD, EUR or GBP. Lower values will be returned to the account balance except in the case of an account closure (see account closure under the other section of the banking page)

One withdrawal per month is allowed free of charge. Additional withdrawals are liable to a withdrawal fee of 30 USD, EUR or GBP depending on the trading currency. All wire transfers made by Pro X Finance™ are made using the “share” charges method where corresponding bank charges are borne by the receiving party.

There is no minimum amount for a withdrawal to credit card, Liberty Reserve or MoneyBookers. For wire withdrawals the minimum withdrawal amount is 100 USD, EUR or GBP.

Withdrawals are processed by Pro X Finance™ only to accounts which have been fully verified by the risk management department. Customers will be notified in the event that documentation is required for processing. Please refer to the verification section under deposits for more details of documentation required.

Withdrawals require all credit cards used to deposit with Pro X Finance™ to be in verified status. All credit cards must be fully verified.

Withdrawal requests received by Pro X Finance™ for a verified account are normally processed within 36 hours of the request.

Withdrawal requests received by Pro X Finance™ for a non-verified account are normally processed within 36 hours of receipt of the verifying documents.

Pending withdrawals may be canceled from the pending requests section accessible from the banking tab. Canceling a withdrawal will return the withdrawal amount to the balance available for trading.

All withdrawal requests in pending state (awaiting documents) will be automatically canceled by Pro X Finance™ after 14 days and the amount returned to the customer balance.

Deposits, withdrawals and charges will be posted on credit card statements under Pro X Finance™.

Bonuses cannot be withdrawn until the bonus becomes part of the account balance. The conditions under which this occurs are defined by marketing campaigns run by Pro X Finance™ and subject to change. To view the full terms and conditions, please visit Terms and Conditions.

All financial transactions made with Pro X Finance™ are fully secured using SSL (secure socket layer) technology. For further information please visit Security and Privacy page.

Ready to start your trading journey?Open an account

 Get started today See it in action